Village Support is a small, diverse team with a strong focus on inclusiveness, caring, teamwork and communication. We provide care and support to those still living independently within our Village and to private clients in the community. We coordinate in-home personal care, assistance with meals and medication, cleaning services and companionship. Our goal is to help people live their best life, in their own homes, for as long as possible.
What sets us apart from many other providers is that all of our team hold industry qualifications. In the management team Robyn holds a RGON, Post Grad Certificate in Surgical Nursing with an Emergency Department focus, while Heather is a Registered Nurse and a Career Force Assessor.
The majority of our Health Care Assistants have Level 3 & 4 NZ Health and Wellbeing Certificates while the remainder have achieved, or are currently working towards, Level 2.
We are also the only home-based care providers dedicated to one retirement village. This allows us to develop close relationships with our residents and their whanau. Knowing someone well enables us to tailor more personal care suited to their individual needs and helps to facilitate a seamless transition into our Care Facility should the need arise.
We can also provide emergency services, transport, wellness checks, help with social activities, and assistance with minor medical procedures. We can even assist with end-of-life care including support for family and facilitating ancillary services such as sourcing equipment, finding overnight carers, liaising with Hospice, and providing advice and hugs as required.
Small considerations can make an enormous difference. We recently assisted a lady with multiple medical problems who was living alone and was prone to falls. We arranged several visits each day (some unscheduled) to check that she was ok. Because she knew us, she trusted us with her life stories. She had been a prisoner of war which resulted in a phobia of showers. Knowing this we were able to change the type of shower head and to provide equipment that made showering less traumatic and so she allowed us to help her with her personal hygiene needs. While she eventually went into care, we were pleased to help her stay in her much-loved home for as long as was possible. It is a privilege to help our elderly live with dignity and to enjoy their golden years.
With a focus on resident well-being, this year our team has chosen two main goals.
• To identify individual residents at risk of social isolation and investigate ways to include them in their preferred activities.
• To investigate options to assist all residents attend activities/events of choice regardless of location or ability.
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